- Excellent pay rate of $92.20 p/h + Super (higher rate negotiable depending on experience)
- Monday to Friday, 37.5 hours per week
- Darwin City location
- 12-month temporary assignment
- ASAP commencement available
About the Role:
Are you passionate about managing customer connections and ensuring compliance with industry standards? Do you thrive in a dynamic environment where you can coordinate with various stakeholders to deliver exceptional service? If so, we have an exciting opportunity for you to join our team as a Customer Connections Officer.
Primary Objective:
As a Customer Connections Officer, you will manage a centre of excellence for customer-related connections and coordinate with electrical installers, retailers, consultants, and Power and Water work groups to ensure customers' new electrical connections and upgraded connections are completed within nominated time frames and in line with electricity supply industry codes.
Key Responsibilities:
- Coordinate and schedule customer connections including Point of Entry, Notices of Intentions, Certificates of Compliance, Low Voltage Service Connection Non-Compliance Reports, Notices of Improvements, NBN installations on Power and Water Assets, associated paperwork for electricity load supply installations, and Rooftop Solar Photovoltaic (PV) applications.
- Work with Power and Water personnel to determine suitable points of supply/metering requirements for requested Negotiated Connection applications.
- Coordinate connection applications for basic and unmetered connection applications.
- Carry out final audits on customer's electrical installations for residential and development power clearance compliance.
- Coordinate with installers and Power and Water work groups to ensure all works are completed within required AER timeframes.
- Provide advice and clarification to customers regarding all customer connection progress.
- Support field-based crews by coordinating the isolation of services to allow the safe installation of meters by Power and Water field crews, in line with Power and Water's metering manual.
- Interpret, review, and approve electrical connection design drawings to ensure compliance with the NT NER, AS 3000, AS4777, Power and Water standards, and relevant legislation.
What you need to succeed:
- An AQF certificate III or equivalent skills, knowledge, and experience in Electrical Engineering.
- NT Electrical License.
- Class C or equivalent Driver License.
- Demonstrated knowledge of customer's electrical installation compliance.
- Highly developed skills to interpret the NT NER Chapter 5A negotiated connection process, AS 3000, AS4777 compliance, and electrical connection design compliance with legislation.
- Highly developed skills in the interpretation of schematic electrical connection design drawings and compliance with AS 3000 (Electrical wiring rules) and how they are implemented onsite for all connections.
- Well-developed interpersonal and negotiation skills with the ability to communicate effectively with a diverse range of people including internal and external customers and stakeholders, as well as the ability to interact with people of different cultures.
- Knowledge of basic micro embedded generation connection technical requirement specifications.
- Demonstrated experience in the implementation of service installation rules, service rules and meter manual, and basic micro EG connection technical requirements and how they are applied in the Northern Territory environment.
- Demonstrated experience in communicating information accurately, both verbally and in writing.
- Demonstrated experience in providing high-level project coordinated management services to ensure the delivery of customer connections including residential and commercial and PV connections within required timeframes.
- Experience using data and asset management packages including Gen Track, Power View, and Maximo, or similar systems.
- Experience in and understanding of the Northern Territory's distribution systems, including the regulated and non-regulated network.
If you would like to apply, please submit a copy of your cover letter addressing the criteria and your CV outlining your most recent employment history.
For a confidential chat, please contact Tahnee on 08 8947 0443.
PLEASE NOTE: To be considered for this position applicants must have the right to work in Australia.
Only shortlisted applicants will be contacted
To view our other job vacancies, visit https://redappointments.com.au/job-seekers/latest-vacancies.