Our client, a Government Owned Corporation established in 2014 as part of the Northern Territory Government's electricity market reform, is committed to delivering outstanding customer service. They provide essential electricity services to over 85,000 customers across the NT.
About the Role:
We are seeking Customer Service Call Centre Operator's to join our client's high-volume utilities call centre on a temporary, full-time basis. As a Customer Service Call Centre Operator, you will be responsible for handling a variety of customer enquiries and directing them to the appropriate teams. This role requires a high level of expertise and professionalism, with an immediate start and potential for ongoing opportunities.
Key Responsibilities:
• Provide exceptional customer service in a fast-paced call centre environment.
• Handle and resolve customer enquiries efficiently and accurately.
• Route calls and queries to the correct teams or departments.
• Manage email correspondence and perform administrative tasks.
What you need to succeed:
• Previous experience working customer service or in a high-volume call centre environment.
• Outstanding communication skills with a clear and articulate phone manner.
• Strong problem-solving abilities and excellent customer service skills.
• Proficiency in computer and administrative tasks.
• Reliability, punctuality, and the ability to adapt quickly in a busy environment.
• Be an Australian citizen or permanent resident as this role will be ongoing.
Benefits & Culture:
• Competitive hourly rate of $39 p/hr + Super.
• Full-time hours, Monday to Friday (37.5 hrs per week).
• Darwin CBD location.
***Previous applicants, need not apply***
To apply for this position please select the Apply Now button and submit your resume in MS Word format only.
PLEASE NOTE - To be considered for this position applicants must have the right to work in Australia. Only shortlisted applicants will be contacted.
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