Red Appointments are working in partnership with an NTG Department in seeking suitably experienced Customer Service Officers for their call centre located in the Darwin city.

The Role...
Reporting to the Call Centre Manager, your primary responsibilities will include taking inbound customer care calls in relation to billing, new connections and general enquiries and ensuring customer satisfaction from each experience. In addition, you will also support the team with ad-hoc administration duties including filing, photocopying, scanning and maintaining database integrity.

  • Answering inbound call centre phones
  • Actioning customer emails via database
  • Data Entry
  • Assisting customers via Live Chat channel
  • Outbound calling customer to update their accounts

About You....
  • Previous experience desirable
  • Clear, pleasant and professional phone manner
  • Excellent customer service skills (essential)
  • Ability to build rapport with customers
  • Thrive in fast paced work environments
  • Available to commence immediately

  • Monday to Friday - full time hours
  • Great hourly rate
  • Dynamic and fast paced industry

Every employee of RED Appointments has access to our Employee Benefits Program. This includes discounts at over 300 retailers, insurance comparison services, discount on phone services and much more!

To apply for this position please select the Apply Now button and forward your resume in MS Word format only. To have a confidential discussion regarding this role, please contact Mandy Thompson on 0488 229 213.

PLEASE NOTE - To be considered for this position applicants must have the right to work in Australia. Only shortlisted applicants will be contacted.

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