Our client, a Government Owned Corporation established in 2014 as part of the Northern Territory Government's electricity market reform, is committed to delivering outstanding customer service. They provide essential electricity services to over 85,000 customers across the NT.
About the Role:
We are seeking Customer Service Call Centre Support with 2+ years' experience to join our client's high-volume utilities call centre on a temporary, full-time basis. As a Call Centre Operator, you will be responsible for handling a variety of customer enquiries and directing them to the appropriate teams. This role requires a high level of expertise and professionalism, with an immediate start and potential for ongoing opportunities.
Key Responsibilities:
• Deliver Exceptional Customer Service: Provide top-notch customer service in a dynamic and fast-paced call centre environment, ensuring each customer interaction is positive and professional.
• Efficiently Handle Enquiries: Address and resolve customer enquiries promptly and accurately, demonstrating a thorough understanding of the company's products and services.
• Route Calls and Queries: Direct calls and queries to the appropriate teams or departments, ensuring a seamless customer experience and efficient resolution of issues.
• Manage Correspondence: Handle email correspondence with customers, maintaining clear and professional communication. Perform various administrative tasks to support the call centre operations.
To be successful in this role, you must have:
• Extensive Call Centre Experience: 12 month minimum experience working in a high-volume call centre environment in Australia, with a proven track record of managing a large number of customer interactions effectively.
• Outstanding Communication Skills: Excellent verbal and written communication skills, with a clear and articulate phone manner that ensures customers feel heard and valued.
• Strong Problem-Solving Abilities: Demonstrated ability to think on your feet and resolve issues efficiently, providing solutions that meet customer needs and enhance their experience.
• Proficiency in Administrative Tasks: Strong computer skills and the ability to perform administrative tasks accurately and efficiently, supporting the overall operations of the call centre.
• Reliability and Adaptability: A reliable and punctual work ethic, with the ability to adapt quickly to changes in a busy environment, ensuring consistent performance and customer satisfaction.
• Commitment to Long-Term Success: A dedication to continuous improvement and professional development, with a focus on building a long-term career in customer service. Demonstrated ability to stay motivated and engaged over the long term, contributing to the overall success and stability of the call centre.
- Local Residence in Darwin: Must be a local resident of Darwin, ensuring familiarity with the community and the ability to provide relevant and personalised customer service.
Benefits & Culture:
• Competitive hourly rate of $39 - $41 p/hr + Super.
• Full-time hours, Monday to Friday (37.5 hrs per week).
• Darwin CBD location.
• Potential for ongoing work with a government-owned corporation.
To apply for this position please select the Apply Now button and forward your resume in MS Word format only.
PLEASE NOTE - To be considered for this position applicants must have the right to work in Australia. Only shortlisted applicants will be contacted.
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