RED Appointments provides a broad range of human-resources and workforce recruitment services. Our clients include some of Australia's most respected companies and we offer our employees genuine long-term opportunities, working on premium projects. We are passionate about equal opportunity and embracing diversity to the benefit of all.
About the role:
Are you passionate about digital content, customer experience, and keeping the community informed? We're looking for a motivated Website Content Coordinator to join a great team and play a key role in delivering clear, accurate, and accessible online information for our customers across the Territory.
6-month temporary assignment (ongoing extension may be on offer) ASAP commencement
Duties and Responsibilities
Coordination of Planned Works Information
- Publish and update daily planned works information on the corporate website.
- Liaise with internal teams to confirm maintenance details and ensure all information is accurate, timely and customer-focused.
- Ensure customers receive clear communication about service impacts, road access changes and building access updates.
- Create, edit, publish and retire content in line with business needs and approved information architecture.
- Use the Squiz CMS to manage content, including basic HTML and CSS edits where required.
- Ensure all content meets WCAG 2.0 AA accessibility standards, including PDF remediation.
- Apply SEO principles to improve discoverability and customer experience.
- Provide guidance to stakeholders to ensure content aligns with organisational objectives, brand, and governance requirements.
- Support projects aimed at enhancing the corporate website and digital customer experience.
- Analyse digital performance data and present insights that drive continuous improvement.
- Support customer SMS communications using the Whispir platform for ad hoc messaging.
- Follow all safety, environmental and quality policies.
What You Need to Succeed
Essential
- Proven experience in customer service or online customer support, with strong attention to detail and a customer-first mindset.
- Excellent written and verbal communication skills, including the ability to consult, negotiate, and collaborate effectively.
- Strong organisational and time management skills with the ability to manage multiple tasks and changing priorities.
- Working knowledge of web content management and content marketing principles.
- Understanding of WCAG 2.0 AA digital accessibility standards.
- Demonstrated ability to improve and streamline digital content for accuracy, accessibility, and customer impact.
- Experience using a CMS (preferably Squiz) to create, edit, publish and maintain web content in line with governance and policy requirements.
- Must be able to work after hours on occasion.
- Must be able to commence immediately and commit for the full 6 month duration.
- Must be Darwin NT based and have reliable transport
- Tertiary qualifications in communications, marketing, business, new media, or a related field.
- Skills in Adobe Creative Suite or similar design tools.
- Experience supporting digital improvement projects that enhance UX and website performance.
- Experience publishing time-sensitive or operational content such as service notices or planned works updates.
- Knowledge of essential services, utilities, or emergency/crisis communications.
How to apply:
If you would like to apply, please submit a copy of your cover letter addressing the criteria and your CV outlining your most recent employment history. For a confidential chat, please contact Claudine on 08 8947 0443 or email - claudined@redappointments.com
PLEASE NOTE - To be considered for this position applicants must have the right to work in Australia.
***Only shortlisted applicants will be contacted***
To view our other job vacancies - visit www.redappointments.com